Q1. Can I have a sample order for smart lock?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time?

A:Sample needs 3-5 days, mass production time needs 3-10 days for order quantity more than 

Q3. Do you have any MOQ limit for smart lock order?

A: Low MOQ, 1pc for sample checking is available

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-10 days to arrive. Airline and sea shipping also optional.

Q5. How to proceed an order for smart lock?

A: Firstly, let us know your requirements or application.
Secondly, We quote according to your requirements or our suggestions.
Thirdly ,customer confirms the samples and places deposit for formal order.
Fourthly, We arrange the production.

Q6. Is it OK to print my logo on smart locks?

A: Yes. Please inform us formally before our production and confirm the design firstly.

Q7: Do you offer guarantee for the products?

A: Yes, we offer 12 months warranty to our products.

Q8: How to deal with the faulty?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will offer free repairment service for locks. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.